Last Updated: 7 March 2026

Effective Date: 1 October 2025

App Name: Groomly / Groomly_Partner

Company: Groomly Digi Solutions LLP

​

Introduction

Welcome to Groomly, operated by Groomly Digi Solutions LLP. Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use the Groomly mobile application ("App").

By downloading, installing, or using Groomly, you agree to this Privacy Policy and consent to our data handling practices as described herein. If you do not agree, please do not use the App.

​

Information We Collect

We collect only the information necessary to provide a secure, reliable, and personalized experience.

​

a. Personal Information

• Full name

• Mobile number

• Email address

• Profile photo (optional)

Your mobile number is used for authentication via Firebase Authentication (OTP verification). OTP verification is handled securely through Firebase Authentication. Groomly does not store OTP codes after verification.

​

b. Booking & Usage Data

• Booking history

• Salon preferences

• Selected services

• Staff or specialist choices

• Appointment schedules

• Interaction data such as screens visited and feature usage

This information helps us improve functionality and personalize the user experience.

​

c. Device & Technical Data

• Device model

• Operating system version

• IP address

• App crash reportsGroomly Digi Solutions LLP

• Performance metrics

• App usage analytics

This information is used for troubleshooting, security monitoring, and improving application performance.

​

d. Location Information

With your permission, Groomly may access approximate or precise location to display nearby salons, improve service recommendations, and enhance booking convenience.

Location access is optional and can be disabled at any time through your device settings.

​

e. Payment Data

Payments are securely processed through trusted third-party gateways such as Razorpay. Groomly never stores card numbers, CVV, UPI PIN, or banking credentials.

​

f. Transaction Information

• Order ID

• Booking details

• Payment status

• Transaction references

Sensitive financial information is never stored by Groomly.

​

Refunds and Cancellations

Refunds and cancellations are subject to Groomly's booking policies and the policies of individual salon partners. Eligible refunds are processed through the original payment method.

​

How We Use Your Information

• Verify your identity

• Manage salon bookings

• Send OTP verification

• Process payments

• Booking confirmations

• Booking reminders

• Improve app performance

• Personalize recommendations

• Provide customer support

• Send promotions (with consent)

• Comply with legal obligations

We do not use your data for automated decision-making or profiling.

​

Notifications

Groomly may send notifications for booking confirmations, reminders, service updates, promotions, and special offers. Notifications can be disabled in your device settings.Groomly Digi Solutions LLP

​

Use of Permissions

• Location (Approximate / Precise)

• Camera

• Photos / Media / Files

Permissions are requested only when required and can be revoked anytime through your device settings.

 

Data Sharing and Disclosure

We do not sell or rent personal information. Information may be shared only with salon partners, assigned professionals, Firebase Authentication, Firebase Cloud Messaging, Google Analytics, Razorpay, and legal authorities when required.

​

Data Retention and Deletion

We retain personal information only as long as necessary to provide services, maintain transaction records, and comply with legal obligations.

Account deletion requests can be sent to: support@groomly.co.in

​

User Rights

• Access your personal information

• Update inaccurate information

• Withdraw consent

• Request account deletion

• Request stored data

To exercise these rights, contact: support@groomly.co.in

​

Data Security

• HTTPS encryption

• Firebase Authentication

• Restricted internal access

• Periodic security monitoring

Although we use industry-standard security measures, no system can guarantee absolute security.

​

Children's Privacy

Groomly is not intended for children under the age of 13.

​

Third-Party Links and Services

The app may integrate with Maps, payment gateways, and external websites. Users should review the privacy policies of these services.

​

International Data Transfers

Some services such as Firebase or Google may process data outside India while maintaining appropriate security safe guards.

Groomly Digi Solutions LLP

​

Policy Updates

This Privacy Policy may be updated periodically. Significant changes may be communicated through the app or email.

 

Contact Us

Groomly Digi Solutions LLP

Email: admin@groomly.co.in

Support: support@groomly.co.in

 

Address:

No. S-121, 1st Cross,

15th Main Bharath Nagar,

BEL 2nd Stage, Bangalore,

Bengaluru Urban, Karnataka,

India – 560091

​